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Error Message: What it indicates: Possible solutions:
Unsupported Resolution
The receiving fax machine does not
support the scan resolution of the
document that you are sending.
• Lower the fax quality.
• Enable Auto Fax Conversion.
Unrecoverable Fax Error
The fax modem encountered critical
errors.
Turn off the printer, turn it back on, and
then resend the fax.
Fax Modem Error
The fax modem of the printer may be
busy, or the fax modem may have
encountered problems during
transmission.
Turn off the printer, turn it back on, and
then resend the fax.
Phone Line is connected to
the incorrect jack on the
back of the machine.
The telephone cable is connected to
the wrong port on the back of the
printer.
Connect the phone cable to the port
on the back of the printer.
Digital line detected
The printer is connected to a digital
line.
The printer is an analog device and must
be connected to an analog line. To
connect the printer to a digital line, you
must use a digital line converter or a
filter.
For more information, see the ”Setting
up the printer to fax” section.
Failed to Connect
Phone Line Error
Phone Line Not Connected
The printer cannot detect a dial tone. See the “Fax troubleshooting checklist.”
Phone Line Busy
Your telephone line or the telephone
line of the receiving fax machine is
busy. This happens especially if the
printer is sharing the line with other
devices (telephone, answering
machine).
• Set the printer to redial.
• Increase the time between the
redial attempts.
• Place a test call to the number to
which you want to send a fax to
make sure that it is working
correctly.
• If the telephone line is being used
by another device, then wait until
the other device is finished before
sending the fax.
• Schedule to resend the fax at a later
time.
• Set the printer to scan before
dialing. The scanned document is
saved in the printer memory. The
printer can then retrieve it and
automatically redial the number.
Troubleshooting
148
- November 2010 www.lexmark.com 1
- Contents 2
- Safety information 5
- About your printer 6
- Conserving ink 7
- Recycling 7
- • Remove paper jams 10
- Ordering ink cartridges 11
- Replacing ink cartridges 12
- Recycling Lexmark products 13
- • Switch to Power Saver mode 14
- Resetting to factory settings 18
- Printer software 20
- Web Links 22
- Updating the printer software 23
- Using the Internet 25
- Loading the paper tray 26
- 4 Load the paper 27
- 6 Insert the tray 28
- Loading various paper types 31
- Saving paper default settings 34
- 2 Close the scanner lid 35
- Printing 36
- Collating printed copies 37
- Printing specialty documents 40
- Printing on custom-size paper 41
- Working with photos 42
- In Mac OS X version 10.6 53
- Managing print jobs 55
- Pausing print jobs 56
- Resuming print jobs 57
- Canceling print jobs 57
- Tips for copying 59
- Making copies 59
- Copying photos 59
- Copying an ID card 60
- Copying a two-sided document 60
- Enlarging or reducing images 60
- Adjusting copy quality 61
- Collated Not collated 62
- Making a duplex copy 63
- Canceling copy jobs 64
- Scanning 65
- Scanning to a PDF 69
- Scanning FAQ 70
- Canceling scan jobs 71
- Setting up the printer to fax 72
- To connect: 73
- Tips for this setup: 76
- Austria Germany Portugal 80
- Belgium Ireland Spain 80
- Denmark Italy Sweden 80
- Finland Norway United Kingdom 80
- Setting the fax header 82
- Configuring the fax settings 83
- Creating a contact list 85
- Sending faxes 87
- Receiving faxes 88
- Receiving a fax manually 89
- Faxing FAQ 90
- What is my dialing prefix? 91
- How many rings should I set? 91
- Adjusting the dialing volume 92
- Adjusting the ringer volume 92
- Standard 200 x 100 200 x 200 93
- Fine 200 x 200 200 x 200 93
- Superfine 300 x 300 200 x 200 93
- How do I forward a fax? 95
- Can I block faxes? 95
- Can I retrieve failed faxes? 96
- Networking 97
- Printing a network setup page 98
- Before you begin 100
- Assigning a static IP address 101
- Advanced wireless setup 102
- In Windows XP 103
- In Windows 2000 104
- For Macintosh users 104
- For Windows users 105
- Using the printer wirelessly 106
- Selecting the printer 107
- Add the printer 109
- Networking FAQ 112
- Where do I find my SSID? 113
- What is a network? 113
- Internet 114
- Finding the signal strength 117
- EMOVE SOURCES OF INTERFERENCE 118
- What is a MAC address? 120
- What is an IP address? 121
- What is TCP/IP? 122
- How do I locate IP addresses? 122
- What is a key index? 123
- Maintaining the printer 124
- Aligning the printhead 125
- Using the printer software 126
- Cleaning the scanner glass 127
- Troubleshooting 128
- Printhead errors 129
- 2 Remove the printhead 130
- HECK THE USB CONNECTION 131
- Paper jam in the duplex unit 135
- 3 Reinsert the duplex unit 136
- Print troubleshooting 137
- HECK MINIMUM PRINT SETTINGS 138
- Copy and scan troubleshooting 140
- 2 Click 141
- Fax troubleshooting 142
- Fax troubleshooting checklist 143
- Cannot send faxes 143
- NABLE ERROR CORRECTION 144
- Cannot receive faxes 145
- NCREASE THE RINGER VOLUME 146
- Memory card troubleshooting 149
- Network troubleshooting 151
- ISCONNECT FROM VPN SESSION 154
- NABLE THE PRINTER 158
- ELECT THE WIRELESS PRINTER 158
- ELECT THE WIRELESS PORT 158
- HECK POWER 159
- HECK NETWORK NAME 159
- HECK SECURITY KEYS 159
- HECK THE MAC ADDRESS 161
- LIMINATE NETWORK CONGESTION 166
- URCHASE A NEW ROUTER 168
- Product information 169
- Edition notice 169
- Trademarks 170
- Licensing notices 170
- Noise emission levels 171
- Temperature information 171
- Product disposal 171
- Battery notice 172
- ENERGY STAR 172
- Power consumption 172
- Product power consumption 172
- Power Saver 172
- Off mode 173
- Total energy usage 173
- LEXMARK LICENSE AGREEMENTS 173
- CARTRIDGE LICENSE AGREEMENT 173
- MICROSOFT CORPORATION NOTICES 176
- Uso del prodotto in Svizzera 179
- Notice to users in Brazil 180
- Industry Canada (Canada) 180
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